NO MORE NETFLIX FOR ME!

Unlike other (no doubt more noble) causes, this is

not about something that this company is doing to

discriminate against minorities. It’s not about any

kind of religious conviction they've expressed with which

I disagree.

My husband and I have been long time (on and off)

customers of Netflix.

 Honestly, we thought it was the

neatest thing going. I could find lots of older movies and

a jackpot of documentaries.

 Documentaries are like potato

chips to me, I consume them by the bag full.

A few years ago, Netflix lost their contract with Sony,

Reducing the selection but we remained loyal.

It wasn't until a turn in our own finances that we cancelled

our subscription, and when things improved for us, we

rejoined the Netflix fold.

This time, focusing more on the “streaming” side of the service.

Well the last two months have been “lean” involving the streaming offerings

at Netflix, and this morning-as is my custom, I made an error in judgment.

I called. As advertised on their site, it did take only a moment and “Paul” was on the phone. I explained my issue, my circumstance and asked point blank

“What are you going to do keep my business?”

His answer left me stunned.

“We don’t do anything to maintain customer base. I can help you cancel your account”.

I re-iterated. “I’ve been a customer since the service started and you are telling

me that you don’t really care whether or not I remain a customer?”

“No we don’t put any effort into maintaining customer base. People want to decide

to cancel or go to another service we don’t really care about what decisions people make.”.

I asked to speak to his supervisor.

As promised in a short time “Nick” was on the phone with me. Telling me that they can buy a “dvd” from anywhere, but the license to stream was VERY expensive and they do pay that for some movies and not for others. The round about came around again to Nick finally saying to me “What would caring about you as a customer sound like?”

Without hesitation I say “Certainly not telling a long –time customer “we really don’t care whether or not you stay or go—I can help you cancel your account.”.

I said (I’m sure it fell on deaf ears) there may be (and probably are) thousands upon thousands of people willing and ready to take my place in your line up. But my business,

Since you don’t really place any value on it…you won’t have any more.

I remember my parents talking about the decline in customer care and lack of interest in maintaining customer relations.

It pains me to say, they were right.

It pains me to say that for two reasons;

First, it means the status of pride in business in the United States is failing

 at an alarming rate.

Secondly, it probably means I’m getting old.

(sighs).

Until next time,

Eat something delicious,

Live a life worth loving,

-Kim

Ps- If anyone has a streaming service with which they’re happy

please let me know.